design process

PHASE 1 - INITIAL CONSULTATION AND ONBOARDING

• prior to the initial consulation, I will send the client a questionnaire and an invoice for the consultation.

• once the questionnaire has been filled in and the payment is received I will reach out to the client to schedule an in-person meeting, preferrably in the house or office in question.

• during the consultation, I'll discuss the client's needs and preferences and take note of their budget or provide them with a budgetting tool prior to our meeting if a client is undefined on their budget.

• after the consultation, I'll provide the client with an estimate for the project based on the information gathered.

PHASE 2 - CONCEPTUAL DEVELOPMENT PHASE

• I will collect a 100% fixed rate deposit before beginning any conceptual work.

• once the client agrees to move forward, I will start working on the concept and conceptual design proposal documentation. the document will include: new plan layout, moodboard, first selection of FF&E.

• I will provide th client with a contract outlining the scope of work and budget.

• I will get in touch to arrange a meeting to go through the document together for further detailing.

PHASE 3 - DESIGN DOCUMENTATION PHASE

• I will collect a 50% deposit before beginning any work on the project.

• I will develop a design documentation which will include: plan, moodboard, any drawings or sketches, and item-list. full renovation or large renovations will also benefit of 2 concepts together with rendering of each concept, in addition to the above mentioned details.

• I will present the design documentation to the client for approval.

• minor revisions to the plan may be made at no additional cost (such as changes in finishes and materials).

• any major changes to the design plan (i.e. request of new concept proposal and budgetting or request of designing entirely new plan layout)

• it is important to note that major design changes will result in additional fees and project termination date may be delayed.

• the final design and documentation phase, is by far the longest part of the design process as it involves a lot of detailed work and time spent documenting the finer details of joinery/cabinetry design, bathroom elevations, scaled plans, drawing packages, and 3D visualisations.

• when finalised the client and I meet to approve the documents.

• once approved, I move forward with the purchasing and procurement of all materials and FF&E items and/or final documentation is sent to our specialists for manufacturing, and I schedule their delivery and/or production time simultaneously.

• any additional payments will be collected throughout this phase - weekly, bi-weekly, or monthly.

PHASE 4 - PURCHASING & PROCUREMENT

• once the plan is approved, sourcing and procurement begins.

• furnishings: I will purchase the furnishings and implement the design documentation in accordance with the payment schedule.

• finishes: upon receipt of client’s written approval of the design documentation and selections, I will provide all necessary information regarding the materials and finishes to client’s specified architect, builder or contractor.

• I schedule delivery and/or production time of furniture simultaneously, and get storage units sorted for renovations.

• I will keep the client informed throughout the entire process, providing regular updates and answering any questions they may have.

• I will do my utter best to complete the project on time and within the agreed-upon budget.

• I will collect payments weekly, bi-weekly, or monthly depending of project scope.

• at this point, major changes to the plan will require a new contract and deposit.

PHASE 5 - IMPLEMENTATION PHASE

• throughout this phase, I coordinate and manage the building (when requested), and/or fitting phase of the project.

• I bring over our partners of specialists, craftsmen, carpenters, seamstresses, and favorite brands.

• I organise in-person meetings with contractors or builders as often as needed.

• I send regular emails to update client as often as necessary.

• I will obtain in written what cannot be photographed prior to the install day to ensure no private items or art pieces are photographed during the photoshoot.

PHASE 6 - INSTALL PHASE

• the install phase includes arranging the furniture and adding any decor and accessories.

• I arrive on site and install all of the FF&E items together with a trusted small team when necessary.

• I use this time to take professional pictures of the project so I can update my social media platforms and website.

• for full renovation services I ask our clients and their fur babies not to be home during this phase, so we can work efficiently and get things done as fast as humanly possible.

• I will collect the remaining payment upon completion of the project.

PHASE 7 - HAND-OVER PHASE

• during the hand-over phase, I do a final inspection of the project and make sure no issues remain unsolved.

• depending of the scope of the project, or when appropriate, I provide client with a handover folder with any additional information they may need. happy client = happy us.

• additionally, I often request a review from our clients for testimonials and referrals.

• if client wishes to do more work together, a new contract can be drafted and we can schedule in the new project.